If something hasn’t arrived or hasn’t fired, start with Debug. It shows a registrant’s clock and every email planned for them, and lets you retry failed emails, webhook deliveries and automations.
Sign-in and account
| What you see | What it means | What to do |
|---|---|---|
This link has expired or was already used. Ask for a new one below. |
Your link has been used, or it’s too old | Ask for a new one on that page |
These credentials do not match our records. |
Wrong email or password | Try Forgot your password? |
This reset link is invalid or expired. |
Reset links last an hour | Ask for another |
The authentication code is invalid or has already been used. |
Wrong or reused two-factor code | Wait for a new code, or use a recovery code |
Use 12–72 bytes with uppercase, lowercase, a number and a symbol. |
The password doesn’t meet the rules | Choose a longer or more varied one |
This password has appeared in a data breach. Choose another password. |
It’s been found in a known leak | Choose one you haven’t used elsewhere |
The passkey could not be verified. Please try again. |
The device check failed | Try again, or use your password |
Too many attempts. Please retry later. |
Rate limit | Wait a minute |
A new verification link has been sent to your email address. |
You’ve changed your email address, or asked for another link | Open the link in the new inbox. It lasts an hour. Mistyped it? Use Change it on the Email verification page |
This email address is already in use. |
Another account has that address | Choose another |
| You no longer have access after signing in | You were removed from a team, or the owner deleted the account | Ask the workspace owner to invite you again |
Only the workspace owner can delete accounts. Ask them to remove you from the team. |
You’re a team member | Ask the owner |
This email already has a FullHouse account, and one login belongs to one workspace. Ask them to use a different email address. |
You’re inviting an address that’s already on FullHouse | Ask them for another address |
| Sent to the login page while working | Sessions last 2 hours without Remember me. The change you were saving isn’t kept | Sign in, make the change again, and tick Remember me on your own computer |
| A page saying your workspace is suspended, after signing in | Your workspace has been suspended | See If your account is suspended |
See Account and security.
Publishing
| What you see | What to do |
|---|---|
Add a video source that passes validation (with a known duration) before publishing. |
Finish the Video step, including validation |
Add at least one schedule before publishing. |
Add a schedule. A schedule with only past dates doesn’t count |
Publish this day from its challenge so registration stays connected to the challenge hub. |
Publish the challenge, not the day |
Days 2, 3 need a working video before publishing. |
Add those days’ videos |
| Not ready to publish yet | Read the list, and use the buttons to go to what’s missing |
Challenge updated. It's paused because a day needs a working video. |
You saved it while a day had no working video. Add the video and publish again |
This address is already in use. |
Another webinar has that slug, or used it in the past. Choose another |
Enter a valid HTTPS URL. |
The link must start with https:// |
Saving
| What you see | What to do |
|---|---|
| A failed save anywhere in Set up | The message shows on the field and in the save bar. See the messages below |
Enter a valid date and time in the selected time zone. |
In the schedule dialog, fill in every row and avoid a time skipped by a clock change |
Choose 1–50 session dates., Choose the days of the week. or Choose 1–12 times in HH:MM format. |
Fix that part of the schedule |
End time must be after start time. |
Day ends must be later than Day starts |
Fill in or remove any blank bullets. Use up to 8 bullets of 200 characters each. |
Fix the bullet list on the registration page |
Put each answer option on its own line, with no blank lines. Use up to 10 options of 120 characters each. |
Fix that question’s options |
| You have unsaved changes when changing step | Choose Save changes, Discard or Stay. See If you have unsaved changes |
Choose the date and time the replay closes. |
Fill in Expires at on Replay, or choose another Expiry |
Enter a valid date and time. |
Pick the replay’s Expires at again |
That time doesn't exist in America/New York because the clocks change. Pick another time., with your own zone |
Choose another time |
Days with attendance must keep their original schedule and remain in the challenge. |
Someone has watched, so the dates are locked |
One of these days has no such local time because the clocks change. Choose another time. |
The clocks change that day. Choose another time |
Choose today or a future date. |
A new challenge can’t start in the past |
| Manage this day from its challenge | A day can’t be deleted on its own. Remove it with Days, or delete the challenge |
This day belongs to a challenge, so manage it from the challenge. Change the number of days there, or delete the whole challenge. |
The same |
Type the challenge's exact name to delete it. |
Type the name exactly as shown |
Video
| What you see | What it means | What to do |
|---|---|---|
Use a direct MP4 or M3U8 media URL, rather than a hosting page. |
YouTube, Vimeo, Loom, Wistia and Dropbox page links don’t work | Upload the file, or use a direct link |
Use a public HTTPS URL without credentials or a fragment. |
The link is private or badly formed | Use a plain public HTTPS link |
The video could not be fetched safely. Use a reachable public HTTPS media URL. |
FullHouse couldn’t reach it | Check it opens in a private browser window |
The video host failed the bounded Range request. Late joins need reliable seeking. |
Your host doesn’t support seeking | Turn on range requests, or upload to FullHouse |
The video host does not allow cross-origin fetch. HLS needs CORS; plain MP4 playback may still work. |
Your host blocks other sites | Allow https://showtell.live, or upload to FullHouse |
Couldn't read the video in this browser |
The length couldn’t be read | Check that the link is direct, or try another browser |
This browser can't play this video |
Probably HEVC or ProRes | Re-export as H.264 MP4 (HandBrake’s Fast 1080p30 with Web Optimized works) |
That file isn't a video FullHouse can play. Export it as MP4 (H.264) and upload it again. |
The same | The same |
The upload arrived incomplete |
The upload was interrupted | Upload it again |
Upload a UTF-8 WebVTT file with a WEBVTT header and timed cues (at most 1 MiB). |
The captions file isn’t right | Convert it to WebVTT |
The video won’t start for an attendee, with Press play to join the live stream |
Their browser blocked autoplay | Ask them to press the button, which joins at the live position |
Storage and media
| What you see | What to do |
|---|---|
This file is 2.4 GB but your Starter plan has 600 MB of storage left, with your own numbers |
Delete files you no longer use in Media, make this one smaller, or ask for a bigger plan |
Intro.mp4 is still used by Spring masterclass (video). Replace it there first, then delete it. |
Replace the file where it’s used, then delete it |
That file isn't really a .pdf file. Export it again and upload that. |
Export the file again |
Emails
| Problem | What to do |
|---|---|
| Nobody’s getting emails | Check that From name is set under Email, then look for failures under Debug |
| Email isn’t set up on an email step | Nothing is sent until you finish your email settings |
| Add a sender name on an email step | Emails go out under your workspace name until you add a From name |
| A test email didn’t arrive | The reason shows under Send a test to me, such as your daily limit |
Someone’s Replay available shows Replay is off. or Replay has closed. |
Replay was off or closed when it fell due. Check Replay |
File hosting isn't available right now. |
Link to a video hosted elsewhere, and try the upload again later |
FullHouse Send isn't available right now. |
Connect your own provider, then retry from Debug |
The setup request was refused. or The sending domain didn't verify in time. on the Email page |
FullHouse has been alerted. Wait for it to be fixed, or connect your own provider |
Daily FullHouse Send limit reached |
Emails over the limit fail rather than wait. Once it resets at midnight UTC, or after connecting your own provider, retry them from Debug |
Email provider rejected delivery (HTTP 401)., or another code |
Your Resend or Mailgun key or domain has a problem. Fix it, then retry |
Paste your API key to connect this provider. |
Needed whenever you switch provider |
| I turned an email on, but existing registrants didn’t get it | Emails are planned at registration, so only new registrants get it |
| An attendee unsubscribed from one challenge day and the others stopped too | Unsubscribing covers the whole challenge. If they ask, resubscribe them |
Someone’s follow-up shows Delivery condition not met. |
That’s normal: it’s for a different audience |
| A registrant got few reminders | Reminders whose time had already passed aren’t sent. This is usual on just-in-time schedules |
Hi there, at the top of an email |
The person has no first name, because the field was hidden or optional. Change the greeting, or make first name required |
| A link isn’t showing as a button | A link must be alone on its line, with no other text beside it |
| Emails landing in spam | Connect your own provider and domain and read the deliverability advice there |
Only failed emails can be retried. |
That email has another status |
Registration
| What attendees see | What it means | What to do |
|---|---|---|
No upcoming sessions right now. Check back soon. |
The schedule isn’t offering anything now | Check your schedule and blockout dates |
That session is no longer available — pick another time. |
That time has passed, or is no longer on offer | Choose another |
Pick a session time first. |
No time is selected | Choose one |
Find your personal link |
They’ve already registered | It’s intended: they’re emailed an access link, at most once per 10 minutes |
Too many attempts, with Please wait a minute, then try again. |
Too many sign-ups from one address, such as a shared office network, or the service is briefly overloaded | Wait a minute, then choose Try again |
This page isn't available |
The webinar or challenge is paused or a draft, or the address is wrong | Check it’s published |
Sign-ups aren't open right now in an embedded form |
The same | Check it’s published, and that the snippet names the right event |
This link isn't valid |
A personal link is wrong or incomplete, or belongs to someone you deleted | Have them use the link in their latest email, or register again |
This session already started |
They came after the late join window | Increase late join grace if you want to be more lenient |
The live session has passed on a challenge day |
They came more than 15 minutes after the start | Point them to their hub for the replay. See When people can join |
Stop these emails? |
They opened an unsubscribe link. Nothing changes until they press Unsubscribe | That’s normal |
That time is no longer available. Refresh and choose another session. |
When changing session | Choose another |
A session you have already attended cannot be moved. |
They’ve already attended | Leave it |
The room
| Problem | What to do |
|---|---|
The chat box says The host has muted your shared chat. Private Q&A remains available. |
You or a moderator muted them. Unmute them in Live chat |
| A timeline edit hasn’t appeared in the room | Attendees load offers, polls and handouts when they open the page, so they need to reload |
An attendee’s question says Sent. The reply will appear here. and nothing else happens |
Check Questions and your AI setup |
This poll already has responses. Keep its question and answer labels unchanged, or add a new poll. |
Add a new poll instead |
End must be after the start. |
Adjust the item’s times |
Use 1 to 4000 characters. under a reply |
Your reply is empty or too long. The box keeps your text |
No usable rows found. Expected columns: time, name, message. |
Check your CSV uses commas and has the columns in that order. See CSV formats |
Upload a UTF-8 text file. |
Save it as CSV UTF-8 |
AI answers
See AI answers for the full list.
| What you see | What to do |
|---|---|
AI provider returned HTTP 401. |
Create a new key and paste it into AI assistant |
AI provider returned HTTP 402. |
Add credit to your OpenRouter account |
AI provider returned HTTP 429. |
OpenRouter is rate limiting you. Wait and try again |
Today's AI limit has been reached. It resets at midnight UTC. |
Wait until midnight UTC, and answer in your inbox meanwhile |
AI answers aren't available right now. |
Try again later, and answer in your inbox meanwhile |
Tracking
| Problem | What to do |
|---|---|
| A pixel doesn’t fire in Preview | Preview doesn’t run scripts. Test on the public link |
| A sign-up pixel doesn’t fire on the thank-you page | Registering doesn’t load a new page. Use a redirect to your own thank-you page and fire it there |
| A pixel doesn’t fire on a challenge’s sign-up page or hub | Add it to the challenge’s Tracking section. A day’s Tracking step only runs in that day’s room |
Reports
| Problem | Why |
|---|---|
| The show-up rate looks low | Registered counts include people whose session hasn’t happened yet |
| The Sessions tab’s Showed up differs from the report’s Showed up | The report groups people by when they registered, and the tab by the session they attended |
| An offer click is on someone’s activity but not in the report | They never attended that session, and the report’s clicked numbers count attendances |
| Counts dropped | Someone deleted a registrant, which removes them from every count and report |
Integrations and webhooks
| What you see | What to do |
|---|---|
Integration is not connected for this workspace. |
Connect it under Integrations |
Connect this provider under Workspace → Integrations first. |
The same |
Integration returned HTTP 401., or another code |
The provider refused the request. Check credentials and tags |
Choose between 1 and 20 tags. |
Change your selection |
Add a tag, remove a tag or choose an automation. |
A Pinball rule needs at least one action |
Pinball no longer accepts this connection. Reconnect it under Integrations. |
Reconnect Pinball |
That Pinball connection expired. Start it again. |
The approval window is 15 minutes. Start over |
Pinball access wasn't approved, so nothing was connected. |
Start again and approve it |
Webhook returned HTTP 500., or another code |
Your endpoint refused it. Fix it, then retry from Debug |
Webhook request failed. |
Your endpoint didn’t answer within 10 seconds, or couldn’t be reached |
This endpoint is paused. Turn it back on, then retry. |
Turn the endpoint back on, then retry the delivery from Debug |
This automation is paused. Turn it back on, then retry. |
Turn the rule back on, then retry from Debug |
Choose at least one supported event. |
Tick an event |
| An automation rule shows a failed count | Check its latest error, fix the cause, then retry under Failed automations on Debug |
No registrant with that join token or link in this workspace. on Debug |
The link is from another workspace, or it’s a challenge hub link. Open the person in the day’s registrants instead |
AI agents (MCP)
| What you see | What to do |
|---|---|
MCP access isn't included in your plan. |
See your plan |
Sign in to FullHouse to use this server. |
Reconnect, or create a new token |
This connection is read-only. Reconnect FullHouse with full access to make changes. |
Disconnect and reconnect with Full access |
You can have up to 20 tokens. Revoke one you no longer use first. |
Revoke one |
Requests are limited to 7 MiB. |
Ask your AI to split the job into smaller requests |
You don't have access to a workspace when connecting an app |
You’ve been removed from a team. Ask the owner to invite you again |
Pass the challenge's exact name ("Webinar sprint") as confirm_name to delete it., with your own challenge’s name |
Your AI gave the wrong name. Check it’s the challenge you mean |
Too many requests: this connection can make 300 a minute. |
Slow down |
Not found in this workspace. Check the id (list tools show valid ones). |
Ask your AI to list items first |
See Connect Claude, other clients and security for more.