Replay

The replay gives people who missed the session, or left early, a second chance to see your pitch. A deadline keeps that chance worth acting on. Set it up under Webinars → your webinar → Set up → Replay.

The replay is the same video as the session, with the same offers, polls and handouts appearing at the same moments. Each person watches on their own personal link. There is no public replay page, so only people who registered can watch.

Replay settings

Click Save changes to apply them, or Discard to go back to the last saved version. On a wide screen the preview beside the form shows the replay room. On a smaller screen, use the Preview button.

Lock the player

Turn on Lock player controls when you want people to watch the replay through rather than jump to the pitch. Viewers get play and pause, mute, captions, fullscreen and a progress bar they can’t drag. They can’t seek in either direction, forward or back.

• A large play button shows over the video whenever a locked replay is paused.
• Someone who reaches the end can watch again from the start.
• This is a player restriction, not copy protection. The video file itself isn’t hidden.

Choose whether chat plays

With Show chat on replay on, your scheduled chat plays in time with the video. It also needs Include scheduled chat on under Chat & questions. With either one off, the replay has no chat.

When there’s no chat, the chat tab is removed from the replay. Polls stay visible, above whichever tab is open, and Q&A and Resources aren’t affected. If there are no tabs and no poll, the panel beside the video is hidden and the video takes the full width. If an offer appears later, the panel returns.

Replays only ever have scheduled chat, never shared or private chat, and there’s no message box.

Decide when the replay closes

• A number of hours after each session suits evergreen webinars. Every session gets its own deadline, so urgency stays real however long the webinar runs. The default of 72 hours gives people a weekend’s worth of room without letting the decision drift.
• A fixed date and time suits a launch with one real closing date. The same moment applies to every session, so a session ending after that date gets no replay at all. A date in the past closes the replay straight away, which is also a way to close it on purpose.
• Never expires suits content you want people to be able to return to. You lose the deadline as a reason to act.

How the replay window is counted

The window starts when the replay opens, not when the session ends. With Available after at 60 minutes and Replay window at 72 hours, the replay closes 73 hours after the session ends.

Set a fixed date

Choose A fixed date and time and fill in Expires at. The time you type is in the webinar’s timezone, which the description under the field names, and attendees see it in their own time. To change that timezone, use Fixed timezone under Details.

The time is stored as an exact moment, so changing the webinar’s timezone later doesn’t move it. The field then shows the same moment on the new zone’s clock.

Getting the replay to people

Nothing about the replay is public, so people reach it through their personal link. That link is the {{replay_link}} merge tag, which the default follow-up emails already include.

They can also use their personal join link. Once the session is over, it shows that the session has ended and offers Watch the replay while the replay is open.

Before you set a long Available after, check the timing of your emails. The Attended follow-up and Missed follow-up go out 1 hour after the session, whatever you set here, so a longer delay means people who click through arrive before the replay is open. Replay available goes out 3 hours after the session, or when the replay opens if that’s later, and moves if you change the delay.

What attendees see

During the replay:

• Offers, polls and handouts follow the position in the video, so skipping ahead brings them up sooner, unless the player is locked.
• Attendees can ask private questions if you allow them, but they can’t post in the chat.
• Live chat from the session isn’t shown. Live chat is only open to people waiting for or inside a live session.
• The feedback form appears once they’ve reached 30 seconds into the video.

See The replay for the attendee’s view in full.

Switching replay off

With Replay enabled off, nobody can watch after the session. Replay available isn’t planned for new registrants, and it’s skipped for anyone it was already planned for, with the reason Replay is off. The other two follow-ups don’t change on their own, and their default text points people to {{replay_link}}, so rewrite them under Follow-up emails, or the link leads to a page saying the session has ended.

Turning replay on later doesn’t add the email for people who registered while it was off.

Changing settings later

Replay settings are read each time someone opens the page, so a change applies straight away to every session, including sessions that have already run. Extending the window reopens a closed replay. Shortening it can close one that’s currently open. Changing Available after or the video’s length also moves any Replay available emails not yet sent.

See who watched

Replay viewing is counted separately from live attendance, and it doesn’t change who counts as having shown up.

Replay viewing doesn’t feed the Who keeps watching chart or the watch percentage automations. Those only use the live session.

Common problems