Registrants

The Registrants tab lists everyone who signed up for a webinar. Use it to look someone up when they email you, to pull a list for a follow-up, to see what happened on one person’s journey, or to add, unsubscribe or delete someone.

Open it from Webinars → your webinar → Registrants. The number beside the tab name is the total. The list shows the newest first, 25 to a page, with times in your browser’s time zone.

Find people

Filters combine, and Export CSV exports whatever you’ve filtered to.

If nothing matches, you’ll see No matches and Try clearing the filters. With nobody registered yet, it’s No registrants yet.

What the columns mean

Click a row to open that person.

The registrant page

This page has everything about one person. At the top you’ll see their email, name, phone and time zone, plus Unsubscribed in red if they’ve opted out. The buttons beside them are Resend confirmation, Unsubscribe or Resubscribe, and Delete.

Personal join link

Copy this if someone has lost their link. It opens the room as that person, so share it only with them. The same link works for every state of their session.

Attendance

If they didn’t join live, you’ll see Didn't attend live., plus Watched the replay. if they did.

Emails

Every email planned for this person, with its send time and status. See Reminder emails and Follow-up emails.

Reminders whose time had already passed when they registered aren’t planned, so they don’t appear. Any questions they’ve asked show under this list, with your replies.

Activity

A timeline of what they did, newest first, up to the last 100 entries, with how far into the video each happened.

Resend a confirmation

If someone can’t find their link, click Resend confirmation on their page. You’ll see Confirmation email queued., and a new Registration confirmation row appears under Emails.

It sends your current confirmation text straight away. It’s skipped if they’ve unsubscribed, their session was canceled or you’ve turned that email off, and the row tells you which. In those cases, copy their Personal join link and send it yourself.

Anyone can also get their link again by signing up for the same session with the same email. They won’t get a second registration, and their link is emailed to them, at most once every 10 minutes. They see Find your personal link, which doesn’t reveal the link on screen.

Add a registrant

Add someone by hand when they’ve asked you to sign them up, for example from a phone call or an email. It works the same way as your sign-up form: the same field rules and messages, the same emails, and it counts as a registration. The registrant.created webhook and any Registers automations fire too.

Session lists the next sessions on offer, up to six. Each one shows its date and time, “Watch right away” for an instant session, or “In progress, started” and a time for a session that’s under way. With nothing on offer, the form says This webinar has no upcoming sessions. Add a schedule first. and can’t be submitted.

A few things to know:

• Duplicates: the same email on the same session doesn’t create a second registration. You’ll see They're already registered for that session. We sent their access link again.
• Time zone: the form doesn’t ask, so the person’s time zone is set to the webinar’s, or UTC if it has none. Their emails show times in that zone.
• Drafts: adding works on draft and paused webinars, so you can use it to test.
• Limit: 60 adds a minute per webinar.

The person shows Added by on their page, and the CSV export has an Added by column with the email address of whoever added them.

There are other ways to add someone. They can sign up on your registration page, a connected AI assistant can register them, or Pinball can if you have it linked. There’s no bulk import.

Unsubscribe or resubscribe someone

Attendees unsubscribe with the link in every email. They see a confirmation page first, then You're unsubscribed. See how unsubscribing works for attendees.

If someone asks you to take them off instead, open their page and choose Unsubscribe. The dialog says their pending emails are canceled, and that they can still use their join link. You’ll see Unsubscribed. They won't get any more emails for this webinar. Their remaining emails become Canceled, and their link and stats keep working.

If they change their mind, choose Resubscribe. The dialog says Only do this if they've asked to hear from you. You’ll see Resubscribed. Their upcoming emails will go out again.

• Canceled emails that are still in the future go out as planned, unless the session was canceled.
• Emails whose time passed while they were unsubscribed aren’t sent late.

Delete a registrant

Delete someone to clear out a test sign-up, or when a person asks you to remove their details. Open their page and choose Delete, then Delete registrant to confirm. It’s permanent and can’t be undone. You’ll see Registrant deleted.

Export them first if you might want their details later.

Registrants in a challenge

Each day of a challenge has its own Registrants tab, and these actions cover the person’s whole enrolment rather than one day.

Moving someone to another session

Attendees change their own session from their thank-you page or waiting room, as long as they haven’t watched any of it. Their link stays the same, pending emails are replaced with ones for the new time, and they’re counted against the new session. There’s no way for you to move them from this tab.

Export to CSV

Use Export CSV on this tab to download the list as you’ve filtered it. Export on the Overview tab downloads the same registrants file without filters, plus poll answers and feedback. These files are all time, regardless of the report’s period.

Files are named after the webinar’s address, such as your-webinar-registrants.csv. They use UTF-8 and open correctly in Excel, Numbers and Google Sheets. Dates and times are in UTC, like 2026-11-04T18:00:00+00:00, not your local time.

Registrants

Registrant ID,Email,First name,Last name,Phone,Timezone,Session starts at,Registered at,Attended live,Live watch seconds,Live watch percent,Watched replay,Replay watch seconds,Saw offer,Clicked offer,UTM source,UTM medium,UTM campaign,Consented at,Unsubscribed at,Registration answers (JSON),Added by

Here’s an example of Registration answers (JSON):

{"role":{"question":"What's your role?","answer":"Founder"}}

Poll answers

One row for each answer. A person who changed their answer has one row, with their latest choice.

Poll ID,Question,Answer,Email,Name,Session starts at,Answered at

If you’ve since removed an answer from a poll, Answer reads Option no longer available. Poll ID tells two polls with the same question apart.

Feedback

One row for each rating.

Email,Name,Rating (1-5),Comment,Session starts at,Submitted at

See also CSV formats.