Statuses | FullHouse Docs

What each status label in FullHouse means, for webinars, sessions, emails, videos, webhooks and more.

Webinars and challenges

Status	Meaning
Draft	Not public. Only you and your team can preview it while signed in.
Published	Accepting sign-ups.
Paused	Not accepting sign-ups: visitors see This page isn’t available, or Sign-ups aren’t open right now in an embed. Existing links, sessions and emails carry on.

The days of a challenge always show Draft. That’s normal, because you publish the challenge rather than its days.

A published challenge also switches to Paused by itself if you save it while any day lacks a working video. See Publish and manage.

Status	Meaning
Upcoming	Hasn’t started.
Live now	Running.
Ended	Finished.
Canceled	You canceled it. It can’t be restored and its time won’t be offered again.

State	Meaning
Waiting	The session hasn’t started. They’re in the waiting room.
Live	The session is running and they’re in the room.
Missed	They came too late: “This session already started”, or “The live session has passed” on a challenge day.
Ended	The session is over. They see the end-of-session page, with a replay button if the replay is open.
Replay	They’re watching the replay.
Replay closed	The replay window has passed: “The replay has closed”.
Canceled	“This session was canceled”.

These appear on the Registrants tab and on each person’s page.

Label	Meaning
Live (under Attended)	They joined the live session.
Replay (under Attended)	They only watched the replay.
Clicked	They clicked an offer in the live session.
Seen, not clicked	An offer appeared for them in the live session, and they didn’t click it.
Not seen	They didn’t reach an offer in the live session.
Unsubscribed	They’ve opted out of emails for this registration, or for the whole challenge. Shown in red.

These appear on a registrant’s page and under Debug.

Status	Meaning
Pending	Waiting for its send time.
Processing	Sending, or waiting to try again.
Sent	Handed to the email provider. A bounce or drop may be noted beside it when you use FullHouse Send.
Failed	Couldn’t be sent. You can retry from Debug.
Skipped	Deliberately not sent. See the reasons below.
Canceled	Withdrawn before sending, for example when someone unsubscribes or is deleted.

Skip reason	Meaning
`Recipient unsubscribed.`	They unsubscribed from this registration, or from the whole challenge.
`Session canceled.`	Their session was canceled.
`Delivery condition not met.`	The email is only for some people, and this person isn’t one of them. For example, “attended” follow-ups go only to people who attended. This is normal.
`Template disabled or missing.`	You turned that email off, or it no longer exists.
`Workspace suspended.`	Your workspace is suspended.
`Replay is off.`	Replay was turned off before Replay available was due.
`Replay has closed.`	The replay closed before Replay available was due.

Status	Meaning
Not validated	Hasn’t been checked.
Passed	Good to go.
Passed with warnings	Will work, but read the warnings.
Failed	Not usable. Follow the message shown.

You can only publish a webinar when the video has Passed or Passed with warnings, and its length is known. See Video.

For a challenge day, the labels are Video ready and Needs a video.

Status	Meaning
Uploading	In progress. The space is reserved against your storage.
Ready	Available to use.

Tab	Meaning
Open	No reply yet, and not resolved.
Replied	Has a reply from you or from AI. AI replies have an AI badge.
All	Everything.

Label	Meaning
Active	The rule runs.
Paused	The rule doesn’t run.
Failed	Runs that gave up. Retry them under Failed automations on Debug.
Connected / Not connected	Whether your credentials are saved.
Connection verified	The last test worked.
Last test failed	The last test didn’t work.
Not tested yet	Run a test to check the credentials.

Status	Meaning
Pending	Waiting to send or to retry.
Success	Your endpoint accepted it.
Failed	All attempts failed, or the endpoint was paused when it fell due. You can retry from Debug.

These appear on the Team page.

Label	Meaning
Owner	The person whose account the workspace belongs to. Only they can change the team or delete the account.
Member	Someone invited to work in the workspace. They can do everything else.
Invited	They haven’t set a password yet.
Active	They’ve set a password and can sign in.

Label	Meaning
Setting up	FullHouse is preparing your sending.
Ready	Good to send.
Needs attention	Setup hasn’t completed. Emails wait rather than fail. See Email.

Label on a day’s ticket	Meaning
Up next, Today or Tonight	This is the next day, and its doors haven’t opened yet.
Doors open	People can choose Enter the room.
Live now, with Join now	The day’s session is running and the room would let them in: up to 15 minutes from the start, or until the end for someone who has already been in.
“The live session has passed”	It’s too late to join live. One of the labels below appears with it.
Watch the replay	The replay is open, and they’ve seen under 5% of it, or 90% or more.
Finish the replay	The replay is open, and they’ve seen between 5% and 90%.
“Replay opens”, with a date and time	The replay is waiting out a delay.
“Replay closed”	The replay has expired.
“No replay for this day”	Replay is off for that day, or Replays in the hub is off.
Done	They’ve seen at least 90%.
Not watched	Beside the progress bar on a computer: nothing recorded for them on this day. It shows alongside one of the labels above.
Canceled	You canceled the day’s session.

See Sign-up page and hub for the full picture, including phones.